Arpana Ghagre
Sr Interaction Designer @NHS England
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WORK HISTORY
Sr Interaction Designer @NHS England
Leeds, GB
Designing inclusive, accessible digital services that meet real user needs across healthcare.• User-centred design | Service design thinking• GOV.UK & NHS Design System | Accessibility (WCAG 2.1 AA)• Prototyping (Figma, Axure, code-based)| Responsive UI design• Agile delivery (Alpha to Live)| Cross-functional collaboration• Stakeholder engagement | Design leadership & mentoring• GDS service standard | Continuous improvement
EDUCATION
University of Mumbai
Bachelor of Science, Zoology
SKILLS
ABOUT ARPANA GHAGRE
Welcome to my LinkedIn profile! I am a dedicated and creative User-Centered Design (UCD) enthusiast with over 16 years of experience in the field of UX design. Currently, I am contributing my expertise as an Interaction Designer at NHS England, where I strive to create meaningful and user-centric experiences in the healthcare domain. My journey in UX design has been filled with exciting opportunities to participate in research sessions as an observer and note-taker, allowing me to gain valuable insights into user behavior and preferences. I have also conducted in-person interviews, further honing my ability to empathize with users and understand their needs. Outside of work, I have a deep love for travel and exploring new places. Walking in nature rejuvenates my soul and provides me with fresh perspectives that I often bring back into my design work. I\'m also an avid cook and baker, finding solace in the kitchen, and whipping up delicious creations to unwind after a productive day. One of my lifelong dreams is to have a furry companion, particularly a German Shepherd, who would become my trusted and loyal sidekick. Key Skills:User Research: I excel in conducting thorough user research to inform design decisions and understand user behaviors.Customer Journey Mapping: I am proficient in creating customer journey maps to visualize the user experience across touchpoints.Interaction Design: Crafting intuitive and engaging interactions is my forte, ensuring seamless user interactions with digital products.Information Architecture: I specialize in structuring information and content in a way that optimizes user navigation and comprehension.Heuristic Evaluation: I conduct heuristic evaluations to identify usability issues and improve the overall user experience.Usability Testing: I conduct usability testing to validate design solutions and gather feedback for iterative improvements.GDS Principles: I am well-versed in Government Digital Service (GDS) principles, ensuring public service design excellence.Tools: I am proficient in Sketch, MIRO, Mural and the NHS prototyping kit. Certifications:Certified Design for the 21st Century with Don Norman from IDF, LondonCertified Accessibility: How to design for all from IDF, LondonCertified UX Management – Strategy & Tactics from IDF, LondonUser Research from Akendi, LondonCUA and Certified Mobile UX from HFI, MumbaiCertified UX, Information Architecture, and User Interface from Design Incubator, MumbaiBachelor of Science (Zoology), Mumbai University
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