Arpna Sharma
CE Solution Architect
- Role
- Solution Architect at TTEC Digital
- Location
- Houston, TX, US
- LinkedIn followers
- 500 followers
About Arpna Sharma
As a Microsoft Dynamics 365 and Power Platform Solution Architect with deep hands-on experience in Copilot Studio, CRM automation, and API integration, I specialize in designing intelligent self-service and conversational AI solutions. My expertise spans Dynamics 365 Customer Service, Power Automate, and Azure integration, enabling organizations to streamline operations, reduce manual effort, and enhance customer experience through modern digital transformation.
Experience
Solution Architect
Aug 2022 — Present · Houston, TX, US
Education
Matagujari Mahila Maha Vidhyalaya Jabalpur
Bachelor of Science (B.Sc.), Biotechnology
2008 — 2010
Sikkim Manipal Institute of Technology - SMU
Master of Science (MS), Information Technology
2013 — 2015
Skills
- Microsoft Azure
- Operating Systems
- .net
- Troubleshooting
- Sql
- Asp.net
- Sql Azure
- Databases
- Process Improvement
- Functional Support
- Pl/Sql
- Oracle
- Requirements Analysis
- Itil
- Ado.net
- Oracle Discoverer 10g
- Incident Management
- Software Documentation
- Xml
- Core Java
- Testing
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