Arpit Sharma
Product Manager - IT | Driving Digital Transformation | Data Driven Product Strategy & Roadmap | SaaS + B2B & B2C | Design Thinking | Business Analysis & Statistics | Agile Methodology | Agentic AI | Insurtech/Fintech
- Role
- Product Manager - IT at Care Insurance
- Location
- Gurugram, IN
- LinkedIn followers
- 500 followers
About Arpit Sharma
I’m a data-driven (PMP)® certified product manager with 3+ years of experience leading…
Experience
Product Manager - IT
May 2023 — Present · Gurugram, IN
Leading the Agency Distribution Vertical, managing a suite of digital platforms that are contributing maximum in organizational revenue, with a focus on scalable, data-driven, and customer-centric product innovation.* Own and manage full product lifecycle for B2B/B2C applications—from discovery to delivery—driving digital transformation, process optimization, and revenue enablement in the financial services ecosystem.Define product vision and roadmap by aligning stakeholder requirements with market trends, regulatory needs, and business priorities using Agile methodologies and design thinking.* Collaborate cross-functionally with business intelligence, analytics, engineering, UI/UX design, and marketing teams to translate business problems into user-centric product features that improve efficiency, adoption, and user satisfaction.* Utilize data analytics, SQL, Tableau, and A/B testing to extract insights from performance dashboards and implement strategies that align with short-term KPIs and long-term business objectives. Conduct requirements gathering (BRD/FRD) through stakeholder workshops, customer interviews, and user journey mapping to ensure feature relevance, regulatory compliance, and operational efficiency.* Lead backlog grooming, sprint planning, and feature prioritization in JIRA to maintain delivery velocity and ensure continuous alignment with product-market fit.* Spearheaded the digital onboarding and recruitment process for agents, reducing time-to-market by 90% and significantly enhancing channel productivity through automation and user experience enhancements. Developed a web-based support bot, reducing IT support bandwidth by 70%, improving customer self-service, and boosting agent engagement through intelligent automation.
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