Arpit P. Jain
Product Manager | Driving AI Innovation in Healthcare GovTech | Building AI Agents | Sharing PM & AI Learnings with 11k+ PMs
- Role
- Product Manager - Conversational Ai at Vimo
- Location
- Pune District, MH, IN
- LinkedIn followers
- 500 followers
About Arpit P. Jain
With over 10 years of experience, I specialize in designing and launching impactful AI-driven solutions, focusing on addressing critical business pain points. Currently, as a Product Manager at Vimo, I lead initiatives to optimize call center operations, including ticket management, virtual agent workflows and API strategies. My work has resulted in significant improvements in efficiency, including measurable reductions in Average Handling Time (AHT) across multiple states. My core competencies include user research, artificial intelligence, and process optimization. I am passionate about leveraging data-driven insights to enhance business operations and customer experiences. Beyond my current role, I actively mentor aspiring Product Managers, sharing my knowledge to contribute to the growth of the Product Management community.
Experience
Product Manager - Conversational Ai
Mar 2024 — Present · Pune, IN
Identified and prioritized the top 10 call center pain points using deep data analysis to scope automation initiatives.2. Defined the full API strategy, identified existing integration points and documented clear requirements for new API development.3. Launched 10 critical virtual agent workflows in production for 5 states, achieving a 30% to 100% reduction in Average Handling Time (AHT).4. Identified and documented requirements for auto-verification of documents with OCR to provide real time feedback to consumer and eliminate calls to call center.5. Improved support executive efficiency by analyzing ticket system pain points and optimizing core workflows.
Education
Aditya Birla Public School
High School, Science & Mathematics
1995 — 2008
Kirloskar Institute of Management (KIM)
PGDM, Marketing and Operations
2013 — 2015
Rajiv Gandhi Prodyogiki Vishwavidyalaya
Bachelor of Engineering (B.E.), Computer Science Engineering
2009 — 2013
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