Arpit Bansal

About Arpit Bansal

Zestful, results-driven, and detail-oriented professional with 10+ years of experience as…

Experience

1. System Software Engineer

   ServiceNow

   Jun 2020 — Present

   Assisted with the build, provisioning, and operations of the next generation of highly reliable, large-scale, globally distributed, and fault-tolerant systems at ServiceNow using load balancing and optimization and pushing for improvement in design and code changes in existing and new workflows. • Resolved numerous escalated incidents and requests routed to the Site Reliability Team while sustaining the IT infrastructure and cloud, providing timely resolutions to the users, knowledge transfer to IT Support teams and new joiners, reducing escalations, identifying gaps through proactive monitoring, and opportunities for improving process and automation • Engaged in the deployment, implementation, and optimization of DevOps tools like Salt, Ansible, Jenkins, Splunk, Git, Terraform, and migrations to Cloud platforms like Azure and AWS to improve the application response times by over 25%. • Developed automation scripts (using PowerShell, Bash, JavaScript) and utilized modern programming techniques to integrate workflows with the ServiceNow platform and automated workflows for the Sustaining operations team leading to a reduction of over 120 hours/quarter and $100k+ savings through optimization, helping the organization move towards Infrastructure as a code design. • Created and improved technical documentation for the processes and procedures in engineering, systems, and operational activities for our internal knowledge base. • Designed scripts and supported projects like SNCA (using Azure, AWS, Citrix), Multi-Factor Authentication, and Integrations for Single Sign-on using Okta, cloud cost optimization, patching automation, and vulnerability management - while collaborating with several cross-functional teams. • Developed reports and dashboards in Splunk to track usage of Infrastructure, applications, network, Office365, and Okta to provide executives with data-driven and decision-support tools, used as a basis for investing and troubleshooting strategies.

Education

• Delhi Public School, Ranchi

  AISSCE (All India Senior Secondary Central Examination), Computer Science

  1994 — 2007

• PES University

  Bachelor of Engineering - BE, Computer Science and Engineering

  2007 — 2011

• Indiana University Bloomington

  Masters, Computer Science

  2018 — 2020

Skills

• Troubleshooting
• Windows Azure
• Cloud Computing
• Java
• Technical Advisory
• Opengl
• Algorithms
• T-Sql
• Enterprise Software
• Databases
• Oop
• Technical Support
• Analysis
• C++
• Html
• Oracle
• Sql
• C
• Core Java
• Technical Consultation
• Data Structures
• Microsoft Azure
• Shell Scripting
• Microsoft Sql Server
• Microsoft Technologies
• Turbo C