Arpita Singh

About Arpita Singh

B.Tech graduate in Computer Science (Cyber Security) with experience as a Senior Process Associate, Software Engineer Intern, and Ethical Hacking Intern. Skilled in Python, Java, SQL, AWS, and Cybersecurity practices, with projects spanning AI chatbots, graphical password authentication, and AWS monitoring solutions.Recognized as a National-level Athlete and an active contributor in TEDx and Cyber Clubs, I bring a blend of technical expertise, leadership, and adaptability to every role I take on.

Experience

1. Tier 3

   Genpact

   Mar 2026 — Present · Hyderabad, IN

   Managed high-priority Tier 3 escalations involving complex and sensitive customer issues, including regulatory complaint risks (FCC, long-pending cases (weeks to months) by conducting deep-dive investigations and driving end-to-end ownership.Handled escalations raised across public platforms such as Reddit and community forums, ensuring brand reputation protection.Demonstrated strong de-escalation skills by addressing dissatisfied users and restoring customer trust.Collaborated with cross-functional teams to identify root causes and implement effective resolutions.Ensured timely and accurate resolution while maintaining high customer satisfaction standards.Proactively identified process gaps and contributed to continuous improvement initiatives.Utilized tools like Falcon, Atlas, and internal systems to manage workflows and escalations efficiently.

Education

• Delhi Public School, Azaad Nagar Kanpur

  High School Diploma

• Internshala Trainings

  Ethical Hacking Certification Course, Ethical Hacking

• HITAM (Hyderabad Institute of Technology and Management)

  Bachelor of Technology - BTech, Computer Engineering (Cyber Security)

• DR.MPS World School

  Intemmediate, PCM