Arpita Roy
Senior Officer at WIPRO Ltd.
- Role
- Senior Officer at Wipro
- Location
- Kolkata, WB, IN
- LinkedIn followers
- 500 followers
About Arpita Roy
Accomplished and dedicated Subject Matter Expert with over Ten years of experience with…
Experience
Senior Officer
Sep 2022 — Present · Pune, IN
Calling customers to have information/Update required to resolve past due balances.Email communications with various stakeholders regarding open issues.Working on GetPaid Mailboxs,ensuring entire team is responding to email received in GetPaid Mailboxs within agreed timeline.Dispute coding according to the information provided by Customers so that the open invoices can be categorized and allocated to correct person in order to get these resolved at the earliest.Dispute Management, working with diverse counterparts to resolve issues regarding the open invoices which are disputed due to various reasons.Scheduling calls with Customers and Business counterparts (Sales representative, Customer Service Representative,Plant controllers,Plant Accountants,Billing Team,Cash Application Team).Preparing report of the risky customers and scheduling weekly review calls with Credit Team,Senior Financial Analyst,Senior Accounts Receivable Portfolio Analyst and Senior Director of Treasury.Preparing reports of top 30 customers and scheduling daily review calls with Credit Team and Collection Supervisor.Preparing month end collection report, reconciling it with the target report, research and prepare statement containing detailed comments in case of any discrepancy in the numbers. • Preparing Write off report and scheduling calls with Area Sales Manager and Plant Controllers in order to decide next action plans. • Preparing report on Term Discounts taken by various customers, validated these deductions and scheduling calls with Sales Representatives and Area Sales Managers to decide next action plans.Preparing cross reference statements.Checking Credit information using CMS and scheduling calls with Credit Team depending on the balance consumed by customers.• Resolved customer issues and delinquent cases, devising collection recovery strategies.• Responsible for arbitrating disputes involving sales tax issues and deductions with customers.
Education
Heritage Institute of Technology
Master of Business Administration - MBA
2011 — 2013
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