Arpita Rakshit

WORK HISTORY

EDUCATION

ABOUT ARPITA RAKSHIT

Currently working as a Site Supervisor at a high-rise condominium in Toronto, where I was promoted from Concierge due to my exceptional performance in managing day-to-day operations, guest services, and facility management. • Over 10 years of experience across property management, luxury cruise, hospitality, and food & beverage sectors, with expertise in operations, team leadership, and cross-functional coordination. • Career Journey: • Began at Swiss Food Private Ltd as Operations Supervisor, overseeing franchise bakery operations and ensuring top-tier product quality, safety, and efficiency. • Transitioned to OYO Hotels, managing operations across 13 countries in South Asia, enhancing service quality, operational performance, and profitability. • Worked as Program Coordinator for Celestyal Cruise, a luxury cruise company, ensuring smooth guest experiences across Greece and Turkey through effective coordination with vendors, internal departments, and local tour operators. • Key Achievements: • Led operations across 13 countries, achieving a 20% improvement in operational outcomes. • Promoted from Concierge to Site Supervisor, optimizing service delivery and guest satisfaction in a high-rise condominium. • Increased customer satisfaction by 30% through the implementation of proactive feedback systems and enhanced guest service protocols. • Successfully coordinated strategic sourcing, contract negotiations, and vendor relations, optimizing costs and service quality. Key Skills • Client Relationship Management • Resident & Board Communication • Lease & Document Management • Maintenance Coordination & Work Orders • Vendor & Contractor Liaison • Financial & Invoice Processing • Security & Emergency Response Coordination • Team Leadership • Property Management Software (Building Link, Yardi, Condo Control) • Customer Service & CRM Software (Zendesk, Salesforce Service Cloud, Freshdesk) • Operations Management & Vendor Management Tools: Oracle Hospitality OPERA, HotSOS, ServiceNow • Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) Currently seeking an administrative role in property management, where I can leverage my expertise in operations, team leadership, and cross-functional collaboration to drive efficiency, sustainable growth, and exceed stakeholder expectations.