Arpit Jain
Customer Success Manager | Driving Customer Retention & Revenue Growth | Client Relationship & Account Management | Growth Marketing Strategist | B2B SaaS & Enterprise Solutions | Customer Experience | Retention Strategy
- Role
- Customer Success Manager at Vajra Global Consulting Services Llp
- Location
- Jaipur, RJ, IN
- LinkedIn followers
- 500 followers
About Arpit Jain
Passionate about driving customer success and building lasting relationships, I bring 8+…
Experience
Customer Success Manager
Vajra Global Consulting Services Llp
Dec 2022 — Present · Chennai, IN
1) Proactively manage escalations and adhere to service-level agreements for administrative tickets, collaborating with the support team to provide valuable insights and consistently enhance customer experience.2) Serve as the primary liaison between external and internal stakeholders, facilitating seamless communication between customer SPOCs and internal product/tech teams to ensure smooth integrations and deployments.3) Align stakeholders and demonstrate value realization through quarterly and executive business reviews, enabling progress tracking and identifying areas for improvement.4) Increased client retention rate by 25% through personalized engagement strategies.5) Managed multi-channel campaigns generating 40% growth in qualified leads.6) Analyze customer data to identify challenges, propose tailored solutions, and recommend strategic steps to maximize value.7) Monitor product adoption and retention to optimize customer engagement and satisfaction.8) Conduct risk analysis and implement proactive risk mitigation strategies to ensure a seamless customer experience.
Education
APEX INSTITUTE OF MANAGEMENT AND SCIENCE
Bachelor's degree, BCA
2013 — 2016
Apex Institute of Management & Science
Bachelor's degree, Computer Science
2013 — 2016
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