Arpit Shah
Senior Customer Success Manager at Zenoti | Ex Phreesia | Ex Zomato
- Role
- Senior Customer Success Manager at Zenoti
- Location
- Hyderabad, TG, IN
- LinkedIn followers
- 500 followers
About Arpit Shah
A passionate, cross-functional, creative, and results-driven Customer Success & Marketing professional with experience across Ecommerce, IT SaaS, Healthcare, Market Research, and Communication. Highly organized and an effective communicator, I thrive in fast-paced environments and enjoy solving problems that drive customer growth and retention.Skilled in Customer Success, Account Management, Market Research, Data Analysis, Sales Strategy, Content Building, and Relationship Management. • Currently working as a Senior Customer Success Manager at Zenoti, partnering with global customers to drive product adoption, value realization, and long-term success. Focused on building strong relationships, aligning business outcomes, and ensuring customers achieve measurable growth through the platform. • Previously worked as a Client Success Analyst at Rayden Interactive, a US-based IT healthcare services company, where I managed a dedicated portfolio of health practices and drove growth by streamlining their patient intake processes. • Worked as a Business Analyst at Zomato, managing a portfolio of 200+ accounts and helping partners grow their online business through sales strategy, data analysis, strategic decision-making, and relationship building. • Interned with Reliance Retail, where my primary role was to evaluate customer shopping experiences across Reliance stores in Pune. • Also worked as a Sales & Marketing Intern at Gradmener Technologies, handling business development initiatives and market research projects.Outside of work, I enjoy exploring new places, experimenting with cuisines and spirits (because food is where my heart is ), cooking, reading, and swimming.
Experience
Senior Customer Success Manager
Dec 2025 — Present · Hyderabad, IN
Starting my new role as a Sr. CSM where I will be closely working with breadth accounts catering to ANZ region.
Education
St. Alphonsa High School
10th, School
2003 — 2013
Modern Education Society's Nowrosjee Wadia College Arts, Science, Pune 01
12th, Science
2013 — 2015
Chanakya Education Societys Indira College of Commerce & Science, Pune
B.com, Business/Commerce, General
2015 — 2018
Balaji Institute of Management and Human Resource Development
Master of Business Administration - MBA, Marketing
2018 — 2020
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