Arpit Thakur

About Arpit Thakur

Results-driven professional with 10+ years of experience in client success, project coordination, account management, and academic administration across SaaS platforms and higher education institutions. Adept at delivering enterprise solutions, managing strategic partnerships, and optimizing academic operations to drive measurable results.In my current role as Client Relationship Manager at CodeTantra, I oversee client onboarding, technical support, stakeholder engagement, and SaaS implementation for leading educational organizations, supporting digital learning, examination management, and virtual collaboration.Previously, I held multiple academic and administrative responsibilities in my roles at Lovely Professional University, where I led process improvement initiatives, managed academic calendars, developed dashboards, coordinated campus-wide projects, and delivered impactful training to faculty and students.Core Competencies:• Client Success Management & Account Retention• Academic Operations & Administration• Project Planning & Execution• Stakeholder Engagement & Cross-functional Collaboration• SaaS Platform Implementation & Support• Data Analysis • Faculty & Student Training• Process Optimization & Quality Assurance• Strategic Partnerships Development• Communication & Relationship BuildingRecognized for building strong, trust-based partnerships with corporate and academic stakeholders, driving digital transformation, and leading teams to operational excellence. Passionate about supporting institutional growth, innovation in educational technology, and enhancing student and client experiences.Connect at a••••••••@codetantra.com or +91••••••••55

Experience

1. Client Relationship Manager

   Codetantra

   Feb 2025 — Present · Hyderabad, IN

   Lead client success management, onboarding, and technical support for institutional clients, achieving high satisfaction and retention rates through tailored SaaS solutions for digital learning, online assessment, and ERP platforms.• Manage key client accounts, act as primary point of contact, and drive strong stakeholder engagement with educators, administrators, and IT leaders across higher education institutions and EdTech partners.• Oversee project planning and implementation for new product rollouts, process automation, and workflow optimization, ensuring smooth integration and adoption in client organizations.• Facilitate training sessions and workshops for client teams, providing guidance on maximizing the value and impact of EdTech platforms in academic operations.• Collaborate cross-functionally with sales, product, and support teams to resolve complex issues, identify upselling opportunities, and align product development with client needs.• Consistently recognized for delivering exceptional customer experience, building long-term partnerships, and supporting client goals in both technology-driven education and academic administration environments.

Education

• Lovely Professional University

  Master of Technology, Mechanical Engineering

  2014 — 2015