Arpit Sathwara

About Arpit Sathwara

Certifications: • Prince2 foundation certification in project…

Experience

1. Technical Account Manager IT

   TP

   Jan 2025 — Present · Mohali, IN

   Designated as India TAM for 1Diamond Account. Accountable to support round the clock across 5 different Locations in India with Around Users. Assist developers with customers’ suggestions and feedback to help determine potential new products and features. Continuous Improvement Plan to increase productivity and CSAT Manage Ongoing Projects & IT Operations. Designing/ implementing Standard Operational Procedures for infrastructural and troubleshooting activities, maintaining Knowledge Base repository Build and maintain strong relationships with assigned clients, serving as their trusted advisor and advocate within the organization Understand clients\' technical requirements, objectives, and challenges, and collaborate with internal teams to develop tailored solutions that meet their needs Lead the implementation process, including scoping, planning, and project management, to ensure successful onboarding and integration of our products or services Provide ongoing technical support and troubleshooting assistance to clients, resolving issues promptly and effectively to minimize downtime and ensure customer satisfaction Proactively identify opportunities to optimize and enhance clients\' use of our products or services, driving adoption, retention, and expansion opportunities. Conduct regular account reviews and performance assessments, analyzing data and metrics to track progress, identify trends, and measure the impact of our solutions Collaborate cross-functionally with sales, product management, engineering, and other teams to deliver integrated solutions and address customer needs.

Education

• Shreyas Vidyalaya

  10 th , SSC

  2005 — 2006

• Suresh Gyan Vihar University

  Master of Business Administration - MBA, Information Technology

  2019

• PARUL INSTITUTE OF ENGG. AND TECH., LIMDA, VAGHODIA 037

  diploma, Computer Engineering

  2006 — 2009

• BITS Edu Campus: BABARIA INSTITUTE

  Bachelor's degree, Computer Engineering

  2009 — 2012

Skills

• Help Desk Support
• Ip Voip
• Domain Name System (Dns)
• Dynamic Host Configuration Protocol (Dhcp)
• Networking
• Windows
• Ip Monitoring
• Microsoft Exchange
• Vmware
• Virtual Private Network (Vpn)
• Servers
• IT Hardware Support
• Technical Support
• Vmware Infrastructure
• Prtg
• Application Support
• Active Directory
• Windows Server
• Vendor Management
• • Avaya Ip Phone
• Ticketing Systems
• System Administration
• Team Management
• Software Installation
• Ilo
• Troubleshooting
• Vmware Workstation
• Vmware Vcenter
• Virtualization
• Microsoft Office
• Vmware Vsphere
• IT Asset Management