Arpit Mehra
Manager ~ Customer Success @Netcore Cloud || Ex - Sprinklr || Martech || Generative & Agentic AI || CPAAS || Marketing Automation || CRM || SAAS || Digital Transformation
- Role
- Manager - Customer Success at Netcore
- Location
- Pune District, MH, IN
- LinkedIn followers
- 500 followers
About Arpit Mehra
A self – driven skilled Product & Marketing professional acknowledged for strengthening companies to lead in highly competitive markets and delivering innovative marketing concepts and strategies in both medium and large organizations at key positions serving in domains of sales, marketing and product management. I am currently working with Netcore Cloud as a Manager - Customer Success.Demonstrated effective leadership skills, smart worker, goal-oriented and a quick learner.
Experience
Manager - Customer Success
Mar 2024 — Present · IN
SAAS-based platform - Manage the US team & lead them to deliver outstanding experiences that drive strong retention of accounts that would lead to renewals and adoption of Netcore products.2. Monitoring the Email Program, website review, and Landing pages/ Forms customisation. Automation/ Journeys implementation. MySQL database management, implementing Merch triggers (back in stock, cart abandonment). AMP email optimisation + strategic reviewing for better conversions. Partner with cross-functional teams to ensure renewal and expansion opportunities are identified successfully4. Ensure that a clearly defined customer success plan is in place to expand product adoption and grow the relationship. How Netcore can support the email marketing experience. Drive new business growth by generating advocacy and customer references6. Identify growth opportunities and close upsell/cross sell deals to grow the book of business7. Measure effectiveness of Success programs through metrics, dashboards, and operational reviews8. Ensure that customer issues are resolved quickly by leveraging or escalating to resources from across functions and working closely with the respective teams. Promote a customer-centric mindset across the organization and align initiatives across cross-functional teams
Education
The Bhopal School of Social Sciences
Bachelor of Commerce - B. Com. Honours, Management
2013 — 2016
Institute of Management Technology, Nagpur
Post Graduate Diploma in Management, Marketing
2017 — 2019
Central Board of Secondary Education
Commerce, Junior High/Intermediate/Middle School Education and Teaching
1995 — 2013
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