Arpit Mathur
IT Operations | Global Support Services | Worldwide Technical Support Specialist Level 1 at Gartner | Ex- TCSer
- Role
- Technical Support Specialist at Gartner
- Location
- Gurugram, IN
- LinkedIn followers
- 500 followers
Experience
Technical Support Specialist
Sep 2022 — Present · Gurugram, IN
Responding to customer inquiries and providing technical assistance through various channelsTroubleshooting and resolving technical issues related to software, hardware, or network connectivity.Assisting customers with account setup, activation, and password resets.Diagnosing and troubleshooting software and hardware issues for end-users.Escalating complex or unresolved issues to Level 2 or higher support teams.Documenting customer interactions, issues, and resolutions accurately in the ticketing system.Providing clear and concise instructions to customers regarding technical procedures and troubleshooting steps.Collaborating with cross-functional teams to address customer concerns and improve product functionality.Keeping up-to-date with the latest product features, updates, and industry trends.Maintaining a high level of customer satisfaction by ensuring timely and effective resolutions.Adhering to established service level agreements (SLAs) for response and resolution times.Identifying and reporting trends or patterns in customer issues to help improve product quality and user experience.Continuously improving technical skills and knowledge through training and self-study
Education
St pauls ajmer
SR. Secondary
2011 — 2015
Samrat Prithviraj Chauhan Government College Ajmer
Bachelor of Commerce - BCom Hons
2015 — 2018
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