Arpan Nariya
Looking for New Opportunity : IT Support || Desktop Support || IT Help Desk || Freelancer
- Role
- Desktop Support Engineer at adidas
- Location
- Los Angeles, CA, US
- LinkedIn followers
- 500 followers
About Arpan Nariya
Experienced IT Support Engineer with a strong background in desktop support, network…
Experience
Desktop Support Engineer
Mar 2025 — Present · Los Angeles, CA, US
Installed, configured, and supported Windows, macOS, and Linux systems for 400+ users across multiple locations.•Re-imaged laptops/desktops/MacBooks using Microsoft Intune and JAMF (Windows 10/11), reducing setup time and enhancing device performance and security.•Participated in the Windows 10 to Windows 11 migration project, successfully migrating 50+ devices.•Hands-on experience in Ticketing tools like Servicenow with knowledge of incident management, Change management, RITMs, Catalog Tasks and CMDB.•Delivered high-level support to VIP users, resolving laptop and mobile device issues promptly and professionally.•Hands-on experience with Apple Configurator and DFU-Blaster for iOS device troubleshooting.•Provided AV and conferencing support for both VIPs and general users during meetings and events.•Troubleshooting and supporting AV systems including Q-SYS, Yealink, Poly X70, and TC8 devices.•Set up and maintained Poly TV carts and AV systems for various Adidas onsite events.•Demonstrated strong proficiency in Office 365 applications and MS Authenticator, ensuring smooth user onboarding and access management.•Imaged, configured, and updated loaner laptops in line with organizational standards.•Performed upgrades and maintenance on Mac and PC devices, ensuring end-user satisfaction and minimal downtime.•Documented technical issues, resolutions, and processes for knowledge base and future reference.•Effectively resolved hardware/software issues related to computers, peripherals, VoIP phones, VPNs, and enterprise printers/scanners via chat, email, and phone.•Assisted users with OneDrive data sharing, drive access, and data migration activities as well as installation of printer, installation of application which required license.
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