Arpan Kumar Srivastava
Sr. Customer Success Manager at ecoInsight | Customer Experience | Marketing | SaaS
- Role
- Senior Customer Success Manager at Ecoinsight
- Location
- Bengaluru, KA, IN
- LinkedIn followers
- 500 followers
About Arpan Kumar Srivastava
As a seasoned business professional with experience in Customer Success, Sales…
Experience
Senior Customer Success Manager
Oct 2022 — Present
As a Senior Customer Success Manager, I lead a dynamic team dedicated to delivering exceptional customer experiences through a blend of onboarding, training, and ongoing support. My focus is on ensuring that customers maximize the value of our product by understanding their unique needs and tailoring our approach to their business processes.In my role, I- Oversee comprehensive onboarding and training programs, ensuring clients are equipped to use the tool efficiently from day one- Proactively monitor customer health and product usage to provide actionable insights that drive engagement and product improvements- Facilitate cross-functional collaboration to resolve integration issues, address technical challenges, and implement feature requests, resulting in the quickest response time in the industry- Spearhead customer feedback loops, ensuring the development team is aligned with customer needs and that we continuously enhance our offering- Manage key relationships by actively communicating with customers to foster loyalty, mitigate issues, and ensure long-term satisfaction.Additionally, I contribute to product innovation by analyzing customer usage patterns and presenting these insights to the product and development teams, directly influencing future enhancements.
Education
Siksha 'O' Anusandhan University
Bachelor of Technology - BTech, Electronics and Communications Engineering
Christ University, Bangalore
Master of Business Administration - MBA, Marketing Management
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