Arpankumar Kamleshbhai Shah

Customer Service Representative @Concentrix

Chatham, ON, CA

Resolved customer issues with a 90% first-call resolution rate by delivering clear, friendly, and professional support via phone and email- Increased customer satisfaction by 20% by documenting interactions and following up on pending cases, ensuring timely resolutions- Utilized internal systems to update accounts and track service requests, supporting cross-functional teams and contributing to a 15% improvement in team efficiency- Managed a high volume of inquiries, handling over 200 customer interactions daily while maintaining a high level of accuracy and attention to detail.