Arpana Chapke
Sr Manager (Business Analyst) @HDFC Bank
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WORK HISTORY
Sr Manager (Business Analyst) @HDFC Bank
Mumbai, IN
Managing application modernization Projects and Functional Analyst and Process DesignReview of Functional Specification Document / Understanding Document from vendor• Arranging Sign off from all stakeholders with tracking and closure of Defects• Level 2 support on understanding gaps & production issues along with User training on enhancements raised in application has context menu along with parallel update SOP for BAU and maintain issue log • Manage & coordinate with cross segment teams (IT, Business, Operations) and vendor• Support to the Business user and new implementation and maintenance for production issues• System enhancement/Maintenance management & communication with Vendor
EDUCATION
Swayam Sidhhi College of Management & Research
MBA
University of Mumbai
B.com
Manipal Institute of Technology
Post Graduate Certificate Program
Mumbai University Mumbai
Certificate in German language
ABOUT ARPANA CHAPKE
With over relevant years in the financial services sector, I contribute to optimizing…
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