Arpan Hore
CRM Executive at DTDC || Ex - Flipkart, Delhivery
- Role
- Crm Executive - Client Experience B2c (Ecommerce) at DTDC Express Limited
- Location
- Gurugram, HR, IN
- LinkedIn followers
- 500 followers
About Arpan Hore
Logistics & Supply Chain professional with hands-on experience in warehouse operations, control tower and client experience management across leading organizations at DTDC, Flipkart and Delhivery. I had proven track record of optimizing end-to-end supply chain performance, ensuring SLA adherence and driving operational excellence through data-driven decision-making and continuous process improvements. I skilled at managing high-volume operations, leading cross-functional teams, and implementing structured SOP\'s to enhance productivity, reduce inefficiencies, and improve customer satisfaction. Had strong expertise in inventory planning, manpower management, preparing RCA, dashboard monitoring, and performance analytics supported by advanced proficiency in Excel, Google Sheets, and SCM tools. Let\'s connect and explore opportunities to bring innovative solutions to your organization!#SupplyChain #Logistics #ControlTower #OperationsManagement #Transportation #LastMile #ProcessImprovement #DataAnalytics #SLA #InventoryManagement #ClientExperience #OperationalExcellence #Flipkart #Delhivery
Experience
Crm Executive - Client Experience B2c (Ecommerce)
Mar 2026 — Present · New Delhi, IN
Designed and implemented customer retention strategies by leveraging client feedback and performance insights to enhance service quality and tailor solutions to evolving customer needs.2. Acted as the primary POC for logistics-related inquiries, concerns, and escalations to ensure timely communication to clients over phone, email, and Tickets.3. Maintained strong, long term client relationships by understanding customer expectations and proactively gathering feedback and identifying continuous improvement opportunities.4. Monitored and managed customer orders throughout the fulfillment lifecycle, providing real-time updates on shipment tracking, delivery timelines, and order status.5. Resolved customer inquiries and complaints efficiently by doing RCA and implementing corrective actions to ensure high levels of customer satisfaction and to maintain SLA.6. Collaborated cross functionally with operations, customer service, and business development teams in order to streamline processes and to enhance the overall customer experience.7. Tracked and analyzed key performance metrics related to order fulfillment, and service quality and also delivering data-driven insights and performance reports to support strategic improvements.8. Led revenue growth initiatives by proactively engaging with the existing customers to prodide additional services and driving upsell and cross-sell opportunities to increase revenue from clients.
Education
(WBHSE) sodepur Deshbandhu vidyapith
12th, Commerce
2018 — 2018
Adamas University
Bachelor of Business Administration - BBA, Marketing and Human Resources Management
2018 — 2021
(WBSE) sodepur chandrachur vidyapith
10th, Madhyamik
2016 — 2016
Adamas University
Master of Business Administration - MBA, Logistics, Materials, and Supply Chain Management
Find verified contacts for anyone on LinkedIn
Unifers gives sales teams verified emails and direct dials, enriched profiles, and outreach that lands in the inbox.
Free plan included · No credit card required
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.