Vimal Arora
Senior Service Delivery Manager- Operations @Accenture in India
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WORK HISTORY
Senior Service Delivery Manager- Operations @Accenture in India
Bengaluru, IN
Accountable for Service Delivery of Clients under Network BPS domain. Managed multiple clients from different regions (US, Europe) and industries (Telecom, Technology, Utility) with the help of approx. 800 members. Have successfully handled new transitions of around 300 resources during pandemic by timely on-boarding, prompt trainings and on-schedule go-live. Responsible for Client Satisfaction, Meeting and Beating SLAs, Service Credits, People Management and Engagement, Focus on Up-sell and smooth Renewal of the contract and, Start Green and Stay Green for new transitions and Deal Financials. Handled multiple transformation projects to improve customer experience and operations effectiveness Skills: Service Delivery, Transitions & Transformations (Program & Project Management), Client Management, People Management, Financials, Service Management
EDUCATION
M.D University
Post Graduate Diploma, Computer Science
Delhi University
Bachelor of Commerce (B.Com.)
Caltech
Postgraduate Degree, Cloud Computing
Sikkim Manipal University
Master of Business Administration (MBA), Information System
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