Sahil Arora

WORK HISTORY

EDUCATION

ABOUT SAHIL ARORA

Business Development Manager with 3+ years of Experience in Business Development, Customer Relationship Management & Sales. I help organisations in growing their businesses in the new markets and maintain existing customers by leading large teams and am responsible for driving customer relationships with over customer base.(Retention Rate 90%)- Onboarding customers on salesforce CRM through the Ameyo Calling platform and initiating renewal-based enablement activities which increased sales by 27% in Third Quarter and 15% in Fourth Quarter- Leading the team of 25+ associates operating from Headquarters, Responsible for providing the post-sales services to users (K10 & K12) across the country for Hindi-Speaking regions along with Analysing and Tracking business data like Product Engagement, Call Adherence, and Daily Productivity by creating weekly service dashboards which improved customer satisfaction by 20%, resulted in increased referrals and repeated business for the organization- Spearheaded growth on Revenue targets by maintaining the 90% customer retention rates in two products representing a month-on-month increase of active users by 20% in Liaising with the internal technical team, logistics team, content team, and sales team. I get excited about opportunities to strengthen the partnership between a business and its client to drive growth on both sides of the relationship, in the world of digital services, IT and Finance. Want to connect? Feel free to email me at a••••••••@gmail.com