Rashmeet Arora

About Rashmeet Arora

With my love for stories and search for why\'s, I cherish getting to the root causes of business problems and finding optimizable solutions to them. A seasoned Business Analyst adept at leveraging analytical tools and techniques to extract executable insights from complex datasets. Keen in driving operational efficiency, learning iteratively and informing strategic decision-making, I specialize in translating data into business stories that add value to customer pathway problems.Proficient in SQL, Spreadsheets & Tableau, I possess strong technical skills essential for data manipulation, cleaning, statistical analysis, and predictive modelling. My adeptness extends to data visualization tools such as Google Looker Studio & Tableau, enabling me to create user-interactive, informative & real-time dashboards that facilitate data-driven decision-making that impact Customer Experience.I excel in data wrangling, cleansing, and transformation, ensuring data accuracy and integrity unbiasedly, consistently and accurately, throughout the analytical process. My curiosity in data & the stories that it conveys allows me to identify patterns, trends, and opportunities that drive organisational performance.I cherish cross-functional environments where I effectively communicate complex findings to stakeholders across all positions. From identifying key performance indicators (KPIs) to conducting root cause analysis and providing actionable data-driven decisions, I am committed to delivering high-impact insights that drive continuous improvement.

Experience

1. Business Analyst

   Iron Mountain

   Jul 2023 — Present

   Driving Customer Experience at Iron Mountain, as part of a team which led-Global CX Scores by 10.0+ points(CES :+12.3, ACSAT :+10.2)-The automation process for Customer appreciations data that feeds a dynamic dashboard* Steered the Analytics journey for a training project on employee competencies that helped drive higher results for the firm* One of the core co-creators in building a dynamic data visualization for the organization\'s internal members to monitor individual performances

Education

• Institute of Hotel Management, Catering Technology and Applied Nutrition, Mumbai

  Bachelor's of Science

  2020 — 2023

• Mahadevi Birla Shishu Vihar

  High school

  2018 — 2020