Ajay Arora

About Ajay Arora

I am a BFSI professional with over 25 years of experience in managing digital transformation, Business operations, customer service, designing customer journeys, risk and service delivery areas. I have worked in banking and allied industries in various domains, gaining a wide range of knowledge and skills. Have also worked in start-ups, which have given me an all-round development and exposure to different aspects of the business.Currently, I am the heading Processes Digital, Customer Journeys and Business Compliance at YES BANK, leading the digital transformation for the liabilities processes, including customer onboarding journeys and life cycle management. I am also responsible for ensuring STP processes, TAT improvement, FTR, and compliance to processes through regression and walkthroughs. I also implement new processes and regulatory guidelines, and ensure business hygiene and controls. My mission is to deliver seamless, secure, and efficient service to the customers and stakeholders, while driving innovation and growth for the bank.

Experience

1. Head Process Policy, Digital Journeys and Business Compliance

   YES BANK

   Jun 2020 — Present · Mumbai, IN

   Leading digital transformation for the Liabilities processes including customer onboarding journeys and life cycle management Leading liabilities processes ensuring regular review and simplification of processes Ensuring STP processes, TAT improvement and FTR for customer onboarding and maintenanceLeading digital initiativesEnsuring compliance to processes through regression and walkthroughsImplementation of new processes and regulatory guidelinesBusiness hygiene and controls

Education

• Hansraj College

  B.Sc., Physics, Chemistry, Mathematics

  1993 — 1996

• Cambridge Foundation School

  AISSCE, Physics, Chemistry, Mathematics

  1986 — 1993

• Symbiosis Institute of Management Studies

  Masters Diploma in Business Administration, Finance

  1997 — 1999

Skills

• Leadership
• Management
• Start-Ups
• Banking
• Risk Management
• Team Management
• Retail Banking
• Operations Management
• Aml
• Internal Audit
• Mobile Banking
• Service Delivery
• Banking Operations
• Anti Money Laundering
• Vendor Management
• Relationship Management
• Product Management
• Compliance
• Mobile Payments
• Operations
• Core Banking
• Cards