Ankur Arora

About Ankur Arora

I’m an Account Director with a decade of experience in sales, management, operations, promotions, marketing, events, and campaigns. An energetic team player, with a proven track record of success, at the highest level, with the IHG Hotels & Resorts.I have led significant marketing programmes that have delivered tangible benefits to companies across Europe, Asia, Canada and the US.Colleagues know me as a highly creative marketer who can always be trusted to come up with a new approach. But I know the client’s business comes first, and I never try imposing my ideas on others. Instead, I spend a lot of time understanding the business and the audience before suggesting ideas. I can (and often do) work well alone, but I’m at my best collaborating with others.My achievements include:• Chosen as Champion for IHG-Javelin for 2014 & 2015 SWA Sales Goal Planning• Chosen as Medallion for the Account Management Team - pilot run (2012)• Incubated over 100 accounts. Managed and transferred 10 potential accounts to the Global Sales Office, South-West Asia • Awarded IHG Bravo multiple times throughout tenure; Winner of IHG Wheel Award Q1 2012• Proven skills in marketing communication. Overcame barriers of language and business culture by building relationships between global management teams.

Experience

1. Senior Key Account Director Global Sales

   IHG Hotels & Resorts

   Jan 2025 — Present · Mumbai, IN

   Driving New Business by implementing strategic account plans • Monitoring sales & marketing activity and performance for the region • Leading, guiding and grooming and development of the team • Manage relationships with key clients/agents/airlines/ third-party intermediaries, etc. • Managing and building key external/internal relationships• Working across a wide variety of cultures and markets, develop and deliver tailored approaches and behaviours to understand key differentiators and leverage best practices accordingly• Design segment strategy plans and annual account planning• Design and drive analytical capability to understand market share to promote company preference through client• Strategically driving system delivery through preferred distribution channels in line with IHG expectations• Actively profiling new customers within the account base to achieve a greater understanding of touch points and increase account knowledge• Working in conjunction with Regional Sales Centre, Hotel/Area Sales Directors and Sales and Marketing personnel across the globe to execute the strategies• Engaging with key stakeholders across the business to maximize resource effectiveness and increase efficiency• Developing a thorough understanding of industry trends and updates for IHG • Providing feedback on market trends and customer needs within all segments

Skills

• Ihg-Rfp (Lanyon)
• Customer Service
• Account Planner
• Ihg-Merlin
• Pre-Opening
• Global Sales Tool Kit (Atlas)
• Tourism
• Iris
• Hotel Management
• Challenger Sales
• Yield Management
• Mac
• Hospitality
• Hotels
• Sales
• Account Management
• Revenue Analysis
• Windows
• Marketing
• Management
• Business Objective (Boxi)
• Meeting Broker
• Hospitality Industry
• Ihg-Javelin (Salesforce)
• Sales Management
• Business Development
• Hospitality Management
• Microsoft Office 2010
• Open Office
• Resorts
• Holidex