Arooj Shamim
Total Rewards & Benefits Consultant @RBC
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WORK HISTORY
Total Rewards & Benefits Consultant @RBC
Senior escalation lead for complex benefits cases annually, achieving 100% resolution and mitigating $1.2M per year in claims, legal, and employee relations risk.•Led enterprise-wide benefits enrollment for employees, increasing participation by 45% through targeted engagement initiatives and improved employee satisfaction.•Delivered quarterly benefits utilization and ROI reporting to senior leadership, guiding Total Rewards strategy and long-term financial planning.•Managed benefits and wellness vendors, enforcing SLAs and reducing service and billing issues, protecting $250K–$400K annually in vendor-related financial risk.•Implemented process automation and continuous improvement, cutting escalation exception requests by 60% and reducing administrative costs by $150K–$250K annually.•Supported post-acquisition benefits integration for 500+ employees, ensuring compliance and seamless transition while avoiding $200K+ in potential penalties and attrition costs.•Trained 5+ Benefits Analysts, increasing team capacity by 20–30% and improving service quality without additional headcount.
EDUCATION
Sheridan College
Post Graduate Certification in Human Resources Management, Human Resources
Schulich School of Business - York University
Master of Business Administration - MBA
ABOUT AROOJ SHAMIM
I am Total Rewards & Benefits Consultant at Royal Bank of Canada (RBC) with over 10 years of progressive experience, specializing in optimizing benefits and wellness programs for employees. As an MBA graduate and Certified Human Resources Professional (CHRP), I transform complex HR challenges into strategic solutions that drive cost control, ensure compliance, and enhance employee experience. My career is defined by quantifiable results, including mitigating $1.2M in claims and risk, increasing program participation by 45%, and generating substantial annual savings through automation?Building robust benefits frameworks and impactful HR initiatives that foster positive employee experiences while contributing directly to financial health and operational excellence.My journey at RBC has seen me progress from Benefits Analyst to Total Rewards & Benefits Consultant. I\'ve spearheaded enterprise-wide enrollment, boosting participation by 45%, and implemented process automation that significantly cut administrative costs annually. Notably, I was awarded the RBC Conference Award in 2021 for automating the Optional Life Insurance process, saving 160+ hours and reducing administrative costs annually. I excel in managing critical vendor relationships and guiding overall benefits strategy:Total Rewards & Benefits (Administration, Wellness, Vendor Management, Analytics & ROI, Compliance), HR Management (Employee Experience, Change Management, Leadership, HRIS - Workday, SAP SuccessFactors), Project & Process Improvement (Automation, Lean Six Sigma), Financial Services Expertise.\':a••••••••@yahoo.com
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