Arooj Arshad
Customer Support Analyst @Rogers Communications
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WORK HISTORY
Customer Support Analyst @Rogers Communications
Calgary, AB, CA
Delivered end-to-end customer support using SaaS platforms including Salesforce, ESM, and Genesys for case management, service tracking, and workflow optimization.Analyzed customer data and ticket trends to identify recurring issues and improve process efficiency.Collaborated with cross-functional teams to resolve complex service requests and enhance customer experience.Maintained accurate records, dashboards, and reports to support data-driven decision-making.Contributed to upselling initiatives and service improvements through customer insights.Tools & Skills: Salesforce, ESM, Genesys, CRM systems, Excel/Sheets, reporting dashboards, data analysis, process optimization.
EDUCATION
Islamia english school
Olevel edexcel board Alevel gcse edexcel BOARD
Al Khawarizmi International College
BS honours in information technology
Liwa University
Bachelor's degree, Information Technology
Al Khawarizmi International College
BS honours in information technology , Information Technology
Sheikh Khalifa Bin Zayed Arab Pakistani School
FSC / pakistani Board
ABOUT AROOJ ARSHAD
IT Analyst Researcher with strong background in interpreting, visualizing, analyzing, and…
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