Aron Wittkamper
Vice President - Head of Platform Support @Iptiq By Swiss Re
Signup · Get unlimited contacts
WORK HISTORY
Vice President - Head of Platform Support @Iptiq By Swiss Re
Boston, MA, US
Lead global 24x7 support and production operations responsible for delivering stable customer platform services across iptiQ’s cloud-based insurance platform. Responsible for operational stability, incident management, and end‑to‑end production risk across regulated markets.Direct a global support team across Boston and Bangalore (L1–L3, escalation, on‑call).Stabilized steady-state production operations and established disciplined incident, problem, and SLA governance, creating the foundation for subsequent platform retooling and vendor transitions.Designed and launched the support model for a full platform retooling (UI modernization, TPA migration, payment processor change, new call‑center integration).Built the support function from the ground up, including SLAs, runbooks, dashboards, and executive reporting.Oversaw operational readiness for Azure, Unqork, Salesforce, Snowflake, Tableau, Power BI; tools include Azure DevOps, ServiceNow, Freshdesk.Provided steady leadership through organizational restructuring and company run‑off processes.
SKILLS
ABOUT ARON WITTKAMPER
Senior Customer and Platform Operations executive with 20+ years leading global SaaS support organizations and operating mission-critical platforms in regulated environments. I specialize in building and scaling 24x7 support organizations, operationalizing complex platform transformations, and providing steady, disciplined leadership in high-risk production environments.My background spans hypergrowth SaaS scale-ups, enterprise operations, and global support leadership across insurance, fintech, and cloud technology. I am known for strong ownership of production risk, trusted executive partnership, and the ability to bring structure and clarity during periods of significant change.I have led organizations through hypergrowth, platform retooling, vendor and TPA transitions, M&A integration, and company run-off, designing operational models that support stability, transformation, and transition at each stage.Specialties: Platform & Production Operations, Global Support Leadership, Incident Management, Problem Management, Operational Excellence, Platform Retooling, SaaS Scale‑Ups, Vendor & TPA Governance, Executive Reporting, Cloud Operations (Azure), Data Platforms (Sage), Support Tooling (ServiceNow, Salesforce, Freshdesk).Leadership roles include VP Customer Operations, VP Customer Experience, Head of Customer Support, and Platform Operations executive positions within SaaS organizations.
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.