Annette Omalley
Senior Leader - IT Service Management
- Role
- Sr Director, Service Management (Process) at PwC
- Location
- Tampa, FL, US
- LinkedIn followers
- 500 followers
Experience
Sr Director, Service Management (Process)
Jul 2020 — Present · Tampa, FL, US
I am responsible for global service management process and service delivery, including business integrations, data analysis and Demonstrated business leader, ServiceNow SME, ITIL certification. Lead a team of ITIL process owners and oversee their efforts for process improvements and day-to-day execution. I serve as an IT Service Management point of contact for firms around the globe, including the U.S, Germany, Australia, Switzerland, and the United Kingdom. I also function as an influencer across multiple network and operations teams that serve internal and external clients. Additionally, I volunteer, internally, with several teams focused on diversity & inclusion efforts within PwC as well as amongst community organizations.
Education
University of North Carolina at Chapel Hill
Bachelor of Arts - BA
Skills
- Business Process Outsourcing (Bpo)
- Diversity & Inclusion
- Agile & Waterfall Methodologies
- People Management
- Business Process Improvement
- Non-Profit Board Development
- Diversity Training
- Six Sigma
- Business Process
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