Arnov Malhi
Manager - Senior Infrastructure Specialist @Cognizant
Wokingham, GB
EMAILS
MOBILE NUMBERS
+91 *********19
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WORK HISTORY
Jul 2021 — Present
Manager - Senior Infrastructure Specialist @Cognizant
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Uxbridge, GB
Managing a team of 6 Major Incident Managers delivering a 24x7 service-Escalation point for Major Incidents for the customer-Working with CMDB team to enhance CMDB for Major Incident and Problem Management- Producing RCA Read Outs for ITLT for Critical and High impacting incidents
SKILLS
Bmc RemedySlaItil CertifiedItilIT OperationsService DeliveryService ManagementService DeskIT OutsourcingOutsourcingIT StrategyProject DeliveryIT Service ManagementProblem ManagementIncident ManagementService ImprovementItil V3 Foundations Certified
ABOUT ARNOV MALHI
An ITIL v3 certified Event, Incident, Major Incident and Problem Manager with 10 years of…
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