Arno Masson-Viale

Data Analyst @Back Market

Paris, FR

Back Market is the leading online marketplace for refurbished electronic goods. In the Data Analytics & Insights (DAI) team, I’ve worked on Trade-in, Logistics & Shipping, Customer Care, and Seller Quality topics.I’m eating SQL/GSheets/Tableau for breakfast, lunch, and dinner- Cohort analysis of clients acquired through the trade-in program & devised tailored recommendations to re-engage them. Testing resulted in a 2x increase in repeat rate- Designed & optimized an automated process to detect & prevent fraudulent logistics schemes.>1M€ saved to date- Built monitoring cockpits for key Shipping & Care stakeholders to identify areas for operational improvement. 15% reduction of late deliveries and 20% decrease in avg. ticket resolution time. And a lot more interesting projects on growth (expansion & revenue maximization) and efficiency (process automation, cost optimization).

University of Delaware

Bachelor of Science, Applied Economics - Magna Cum Laude

Lycée Laetitia Bonaparte

Baccalauréat - Summa Cum Laude, Sciences Économiques et Sociales option Sciences Politiques

Università Bocconi

Master of Science, International Management