Arnold Lam
Sr. Director of Product | Enterprise GTM Platforms
- Role
- Senior Director, Product Management at Fiserv
- Location
- New York, NY, US
- LinkedIn followers
- 500 followers
About Arnold Lam
I\'m currently a Sr. Director of Product at Fiserv, a point-of-sale and payments processing fintech company. I\'m responsible for designing and leading the development of web, API, and mobile products to help grow our SMB customer base, enabled by GenAI and data. I have a successful track record of conceptualizing and delivering innovative B2B products from 0 to 1 at large F100 companies. I’ve headed multiple major product launches and releases, and iterated on products through user feedback with measurable improvements to KPIs - ultimately with the goal of contributing to further revenue growth. Computer engineer by training, I\'ve spent several years as a management consultant advising Fortune 250 companies in business and technology strategy. I\'ve previously held roles as a software and web engineer.
Experience
Senior Director, Product Management
Aug 2025 — Present · New York, NY, US
Head of Product for Catalyst, Fiserv SMB’s unified sales platform. Responsible for lead generation and management for over $150M in annual revenue. • Leading through the ideation, execution, and launch of innovative products from 0-1• Driving product development with a team of product managers, engineers, and designers • Functionally responsible for product management, product operations, and product design• Establishing a shared vision across the company by building consensus on priorities leading to product execution• Integrating usability studies, research and market analysis into product requirements to enhance user satisfaction
Education
International Baccalaureate
International Baccalaureate Diploma, Chemistry, Economics, English, Math, Physics, Mandarin Chinese
The University of British Columbia
Bachelor of Applied Science (B.A.Sc.), Computer Engineering
Skills
- Web Development
- Django
- Sql
- Python
- Leadership
- Teamwork
- Javascript
- C
- Java
- Arm Assembly
- Git
- Aws Elasticbeanstalk
- Php
- Jquery
- Html
- Css
- Codeigniter
- Swift
- Public Speaking
- Rest
- Project Management
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