Arnold G.

Global Business Application Manager @Lindsay Corporation

Responsible for ERP Team, Organization, Distribution, and Production ERP day to day support/enhancement requests not only in 5 major North America locations but also in South America, 3 Asia Pacific (Australia, New Zealand, and China), South Africa, Turkey, Italy, France, and Rotterdam.\\\\n• Managing ERP Team from Omaha Head Quarters and overlooking key ERP/IT Resource in Europe, Brazil, South Africa, and Asia Pacific.\\\\n• Managed to reduce outstanding ticket supports/enhancements backlogs by 85%(Service Desk and Jira).\\\\n• Coached ERP Team members on critical thinking, negotiating, and decision making on responding and managing urgent ticket requests/priorities, providing notes and resolutions in Tickets.\\\\n• Implemented twice a week ERP Team catchup to review global ERP tickets and provide action plan or assistance on urgent/high priorities/request that has business impact.\\\\n• Implemented 2 weeks sprint cycle on global ERP request for enhancement and new features.\\\\n• Provided once a week ERP Knowledge Sharing to augment the skill level of ERP Team members.\\\\n• Provided training structure to assist ERP buyers and planners on their MPS and MRP planning/reordering policy which resulted in 40% reduction of Inventory overstock.\\\\n• Responsible for Global Business Location’s NAV upgrade/migration to Business Central Online\\\\n• Managed NAV/BC external Vendor for Addons and Extensions.\\\\n• Responsible for ERP – global related Servers, SQL Servers, and Infrastructure (Azure VM/On Prem) maintenance/troubleshooting.\\\\n• Managed external support from Dynamics Partner (Archer Point) and domestic/foreign contractors.\\\\n• Provides query assistance/structure to Data Application Team on related ERP SSRS/Excel reports (BC Cloud/OnPrem/NAV).\\\\n \\\\n\\\\n \\\\n \\\\n\\\\n \\\\n