Arnold Dcruz

About Arnold Dcruz

SAP Certified Professional with 10+ years of experience in Client and Customer handling field with multiple job experiences in Management skills. Expertise in key metrics of Retention, Wingbacks, Renewals, Adoption & constantly looking for an opportunity for up sell and cross sell also contributing efforts to lower down the churn percentage to generate more revenue for the organization. Proven experience of combining strong leadership skills, expert process knowledge, communication skills and multitasking capabilities to positively contribute to organisational growth.

Experience

1. Project Manager

   Kimberly-Clark

   Aug 2025 — Present · IN

   Define project scope, objectives, and deliverables; establish quality and performance standards, and develop comprehensive project plans.Allocate and monitor human and material resources, manage project budgets, and ensure adherence to financial constraints.Lead, motivate, and provide guidance to project teams; maintain open and honest communication channels with stakeholders, team members, and leadership.Identify, assess, and manage project risks and issues, developing mitigation strategies and escalating appropriatelyTrack project progress against milestones and Key Performance Indicators (KPIs); provide regular status reports to management and stakeholders.Oversee user acceptance testing (UAT) and ensure deliverables meet established quality standards.Create and maintain project documentation, including project charters, plans, and status reports.Conduct post-project evaluations, capture lessons learned, and implement process improvements for future projects.

Education

• Singhania University

  Bcom, Commerce and Computers

  2009 — 2011

• Loyola Academy

  Maths - Economics - Commerce

  2001 — 2003

Skills

• Recruiting
• Human Resources
• Information Technology
• Team Management
• Talent Acquisition
• Sales Operations
• Customer Service
• Training
• Account Management
• Customer Relations
• Oracle Applications