Arnob Mitra
- Role
- Information Technology Service Delivery Manager at Wipro
- Location
- Pune, IN
- LinkedIn followers
- 500 followers
About Arnob Mitra
I carry overall experience of 20+ years in Service Delivery/Program Management…
Experience
Information Technology Service Delivery Manager
Jan 2011 — Present · Pune, IN
IT Service Delivery Manager, Operation Management, IT Project Management, End User Computing Manager / Service Desk Manager / Network operations / Storage / Server Infra support / ITIL Consultant / Major Incident Manager, Talent Management. 24/7 production operations support environment. Meeting operational requirements/technical specifications for L1/L2/L3/L4 support for Enterprise Wintel, Linux, Database, Storage, Network, Security, Exchange, Backup, End User Computing, Global Service Desk, Automation, Service Operation Center support, Batch Management through Control-M, IDAM. With team presence in multiple global locations.
Education
Ram Krishna Mission
Bachelor of Science (B.Sc.), Information Technology
XLRI Jamshedpur
Post Graduate Program in General Management, Business Administration and Management, General
2017 — 2018
Skills
- Shell Scripting
- Itil Process
- Training & Development
- Project Management Office (Pmo)
- Team Management
- Service Delivery
- Lean Software Development
- Training Delivery
- Vendor Management
- Sql
- Operations Management
- Management
- Oracle
- Java
- Workforce Development
- Agile Project Management
- Db Backup / Recovery
- Oracle Plsql
- Employee Training
- Sdlc
- Problem Management
- C++
- Oracle 9i, 10g , 11g Dba
- Resource Management
- Agile Methodologies
- Microsoft Sql Server
- Sql / Plsql Tunning
- Requirements Analysis
- Itil Process Implementation
- Unix Shell Scripting
- Oracle Sql
- Sybase Adaptive Server
- Workforce Management
- Service Delivery Management
- Change Management
- Business Analysis
- C
- Workforce Planning
- Unix
- Pl/Sql
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