Arnfinn Austefjord
President, Digital Transformation Academy - Digitally transforming Service organizations
- Role
- President at Digital Transformation Academy
- Location
- Boulder, CO, US
- LinkedIn followers
- 500 followers
About Arnfinn Austefjord
Experienced Head Of Support Services and Training with a demonstrated history of working in the information technology and services industry. Strong business development professional skilled in Enterprise Software, Agile Methodologies, Customer Relationship Management (CRM), Go-to-market Strategy, and Strategic Partnerships.
Experience
President
Digital Transformation Academy
Feb 2024 — Present · Boulder, CO, US
The Digital Transformation Academy provides training and consulting services to help Service organizations (Customer, IT, and HR Service organizations) with their Digital Transformation. As Knowledge-Centered Service (KCS) is the foundation of any successful Service Digital Transformation, we offer the complete suite of KCS training offerings (Online and Instructor-led) and associated certifications, as well the full suite of consulting services to support a successful KCS adoption. In addition, we offer services on how to both accurately measure and optimize your various service channels-Self-Service, Community, AutoSupport, Proactive Support, Agent-Assist.
Education
University of California, Berkeley
B.S., Economics
Santa Clara University Leavey School of Business
MBA, Businness
Skills
- Professional Services
- Customer Service
- Training
- Product Marketing
- Business Intelligence
- Change Management
- Program Management
- Process Improvement
- Agile Methodologies
- Cloud Computing
- Management
- Business Process Improvement
- Go-to-Market Strategy
- Project Management
- Crm
- Saas
- Integration
- Cross-Functional Team Leadership
- Leadership
- Product Management
- Strategic Partnerships
- Solution Selling
- Strategic Planning
- Enterprise Software
- IT Strategy
- Business Analysis
- Team Leadership
- Vendor Management
- Strategy
- Software as a Service (Saas)
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