Arneet Singh
SDM HCL TECH
- Role
- Consultant at HCLTech
- Location
- New Delhi, DL, IN
- LinkedIn followers
- 500 followers
About Arneet Singh
Incident/change/rca/itil/field services/service delivery/service strategy/sla/ola
Experience
Consultant
Sep 2022 — Present · IN
Heading and facilitating the major incident process towards the resolution along with the resolver teams on high level Outages. Scheduling the PIR/DEBRIEFS, updating the Knowledge base Articles for the known issues. Spearheaded the Integration of the ITIL practices. optimizing incident Lifecycle management and supporting rapid growth of the client base. Collabrating with the Engeneering teams by identifying the potential issues before occurence. Heading and Monitoring the Escalations. Tracking the active Inventory. Major Incident Management Process Review Meetings Approving the Incident Priority Modifications as per the Priority Definition Matrix. Reviewing Major Incident Management Process at regular interval. Publishing Major Incident Reports Acting as the highest point of Escalation for Incidents. Facilitating the Major incident communications through workbench communication Co-ordinates with various Support Groups for resolution and follows Escalation Mechanisms. Initiate requirement of Emergency Changes and trigger Problem Management as and when necessary.
Skills
- Incident Management
- Sla
- Problem Management
- Ola
- IT Service Management
- Change Management
- Project Management
- Remote Troubleshooting
- Troubleshooting
- Virus Removal
- Vendor Management
- Kpi Reports
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