Arnaud Frey

Av Vc Tier 2 Technician Meta France @EOS IT Solutions

Ville de Paris, FR

Primary on-site technician with the knowledge and skillset to fix 99% of issues in rooms Primary user-facing POC for all VC related issues• Provide strong client level support to users, with a predisposition to de-escalate technical fails• Perform break fix (user reported incident) tasks within target SLA response window• Perform maintenance and repair tasks on all VC gear to maintain 99% uptime and address all primary issues Maintain accurate tagging and data entry of all tasks, projects, and requests performed• Form strong XFN partnerships with local Helpdesk, Facilities, Events, Executive Support, and EA\'s of high profile staff White glove VC technical support for C-suite and high level management • Provide VC focused support for high profile events RCA reported network related call escalation issues • Active monitoring of local and global VC Endpoints and related hardware• Assist, train, and advise Tier 1 technicians of signal flow and inspections best practices • Initiate Cisco TAC cases and vendor RMA\'s for equipment Advise and QC integrators of FB installation standards• Partner with OTD New Builds DPM\'s to provision and deploy all VC and VIO related equipment in new office locations • Tracks inventory of on-site supplies, consumables, assets• Maintains up to date knowledge of relevant industry hardware as well as proprietary tools