Arnaud Esteve
Manager Central Onboarding Team Europe @American Express
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WORK HISTORY
Manager Central Onboarding Team Europe @American Express
Lead a team of 10+ FTE, located at home or in the London & Brighton Office• Ensure on time, in full account setup for all new GCP accounts in the team\'s portfolio covering T&E and B2B Corporate solution of payments• Lead the end to end implementation customer experience from contract signing through card issuance and first occurrences of all key processes, ensuring accounts bill quickly and are fully set up with high levels of customer satisfaction• Develop strategies to enhance charge volume realization, reduce cycle time, and improve customer experience, productivity, and quality, aligned with global best practice, Drive continuous improvement of implementation process as well as global best practice syndication and identify synergies across global implementations teams• Actively participate and lead problem solving on the implementation process by raising issues, identifying root causes and developing solutions• Delivery of quarterly result during BUR to directors, VP level• Serve as a key point of contact for the GCS Europe organization as it relates to Mid-Market Implementations. Manage relationship with Sales and AD LT’ and Global Implementation teams to handle escalations, report progress and interface with senior leadership as needed• Coach and lead a team to successfully manage implementations in partnership with other Amex business unit including Global New Account, Marketing, Local Compliance, Product owners, Risk.• Ensuring the adherence of KYC & AML requirements for client On-Boarding and working with local Compliance, Financial crimes & Anti money laundering teams, on Enhanced Due Diligence & Simplified due diligence to speed up client onboarding• Constantly look for improvements to the On-Boarding process to maximize spend, & Growth revenue and the customer experience as they go through their early cycle as an Amex client.
EDUCATION
Université Paris-Est Créteil
Bachelor's Degree, Bachelor Degree In business and Management
Lycée Marcel Pagnol - Athis Mons
Associate's Degree, Advanced vocational diploma in Business units Management
Lycée Marcel pagnol
High School, Marketing
ABOUT ARNAUD ESTEVE
Manager Central Onboarding Team Europe at American Express
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