Arnaud Desjardins

About Arnaud Desjardins

I am an Information Technology professional and leader with deep experience in Digital Workspace Automation. My strengths include transformative leadership and excellent IT User Experience. I have achieved the integration of automation capabilities such as Syntel Syntbots and MS Orchestrator BEATBox and support desk savings resulting from Nexthink automation and am interested in building enhanced IT efficiencies.Throughout my career in Digital Workspace Automation and IT Support, I have enhanced user experiences and efficiencies across teams and diverse technical projects and applications. As a management professional with 25+ years of experience in deploying strategic cost-saving approaches, I deliver outstanding results with my skills in data analysis, process improvement, and IT operations. I form strong relationships with diverse clients, customers, team members, and other stakeholders to drive impactful results in collaborative environments.In my most recent role as Technical Product Delivery Manager at EY, I demonstrated my expertise automating digital workspaces by directing automation in a Support Experience Transformation workstream. I managed vendor transformations to integrate automation capabilities by identifying and implementing automation use cases and by contributing to team meetings, Scrum plans, and demos. By collaborating with product owners, I reduced password-related ticket volume by 70%, leading to time savings of $400K+ monthly, and enhanced user experiences and processes by installing automated scripts onto all company desktops.During my time as Leader of Customer Desktop Support Experience at EY, I implemented real-time solutions by defining dashboards to validate service readiness, directing support teams, and revised processes to reduce troubleshooting time. By building performance dashboards and prioritizing hardware upgrades, I ended complaints on Fishbowl and bolstered the global PC performance. Also, by preventing potential problems and significant support costs, I resolved CPU spikes and improved PC performance without impacting desktop user experiences.My core skills and competencies include: Digital Workspace, Troubleshooting, Automation, User Experience IT Leadership, IT Support, Product Delivery Team Building, Problem Solver, Communicator, Coach, Mentor ServiceNow, Nexthink, Incident Management, Vendor Management, IT TransformationMy passion is delivering a delightful user experience through technology-driven solutions that lead to increased productivity and profitability.

Experience

1. Manager of Service Operations

   Proven IT

   May 2024 — Present · Tinley Park, IL, US

   Manage IT Service Operations for Managed Network Services clients.

Education

• ESCE International Business School

  Bachelor's degree

• Lycée Sainte-Geneviève

  High School Diploma

Skills

• Lotus Notes
• Information Technology
• Technical Support
• Business Analysis
• Management
• Windows Xp
• Process Improvement
• Help Desk Support
• IT Management
• Telecommunications
• Windows 10
• Leadership
• IT Strategy
• Business Process Improvement
• Databases
• Project Management
• Active Directory
• Xp
• Business Intelligence
• Outlook
• Windows 7