Arnaud Denis
International Customer Experience -stellantis & you Sales and Services @Stellantis
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WORK HISTORY
International Customer Experience -stellantis & you Sales and Services @Stellantis
Management of Customer Experience for Sales, After-Sales & Used Cars activities of Stellantis brands in the European Owned Retail (Peugeot, Citroën, DS, Opel, Vauxhall, Fiat, Fiat Profissional, Jeep, Alfa-Romeo, Lancia, Abarth)• Monitoring of CX results & E-Reputation • Coaching of the outlet managers & front-lines • Roll-out of brands excellence program « Customer delight » • Ensure the implementation and application of Brands standards
EDUCATION
Grenoble Ecole de Management
Master's degree, Marketing/Marketing Management, General
Universidade Católica Portuguesa
Master's degree, Business Administration and Management, General
IDRAC
BTS Commerce International, International Business
SKILLS
ABOUT ARNAUD DENIS
Experienced Manager with a demonstrated history of working in the Automotive Industry and Retail. Strong customer focus, Skilled in Negotiation, Sales, Training & coaching, Customer Relationship Management (CRM), Quality Management, Customer Experience, Analytic skills (data driven mindset), Ability to cooperate and collaborate and to drive transversal projects and transversal team, Strong interpersonal skills and multicultural understanding, Leadership skills; Master\'s degree focused in Business Administration and Management, General from Universidade Católica Portuguesa.
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