Arnaud D.

Head of Customer Services Market & Messaging @Airbus

Blagnac, FR

In the context of the creation of the Aftermarket Strategy department at Airbus Customer Services Co-create the department, with a team from various Airbus functions (Strategy, Procurement, Commercial and Customer Services) Manage a team of 10 to 20, focused on understanding the services markets (trends, forecasts, competitors strategies), and creating Customer Services strategy messages Develop services market analysis capabilities and skills, including adapting the Airbus Global Services Forecast (GSF) so as to drive Airbus operating plan, workload assessment and strategy after the start of the COVID crisis Decide on short term recovery scenarios for a Airbus employees organization, while remaining aligned with Airbus long term recovery plans Set up and animate a services competitive intelligence network and associated tools, to better understand a landscape of hundreds of competitors and position Airbus at best, allowing to conclude the right partnerships, M & As & business development initiatives.

University of California, Berkeley

Master’s Degree, Transportation/Mobility Management

ENAC - Ecole Nationale de l'Aviation Civile

Engineer’s Degree, Aeronautics/Aviation/Aerospace Science and Technology, General