Arnab Ghosh
Digital Transformation | Business Architecture | Enterprise Operations ➱ ➱ I connect the Digital dots between Vision, Strategy and Execution
- Role
- Director, Europe Operations Pfizer Connect at 화이자
- Location
- Mumbai, MH, IN
- LinkedIn followers
- 500 followers
About Arnab Ghosh
I am an experienced Enterprise Transformation leader with nearly two decades of global expertise in driving operational excellence and customer-centric innovation across Fortune 500 organisations. My career has evolved from spearheading digital transformation initiatives to leading large-scale enterprise operations, with a strong focus on enhancing customer experience and delivering measurable business impact.Currently serving as the EU Regional Customer Care Lead at Pfizer, I oversee customer engagement programmes across EU as well as Emerging Markets, aligning cross-functional teams and operational strategies to elevate service delivery and stakeholder engagement. My background as a certified Business Architect enables me to bridge business and technology, ensuring that transformation efforts are both scalable and sustainable.I specialise in optimising complex business processes, embedding analytics-driven decision-making, and fostering continuous improvement across geographically distributed, multicultural teams. With over 8 years as a global expatriate, I bring a deep understanding of regional dynamics across the EU, APAC, AfME, and the US.Throughout my academic and professional journey, I’ve consistently been recognized as a high achiever - including receiving a full MBA sponsorship from IBM. Based in Mumbai, India, I lead enterprise transformation initiatives with global reach, focusing on operational excellence, customer experience, and strategic impact across diverse markets. Core Competencies: Business Architecture | Enterprise Operations Management | Strategic Planning | Business Analytics | Operating Model | IT Strategy | Project Management | Program Management | Process Design | Service Design | Experience Design | Requirements Elicitation | Application Portfolio Rationalization | Digital Transformation | Enterprise Architecture
Experience
Director, Europe Operations Pfizer Connect
Nov 2024 — Present · Mumbai, IN
Education
University of Kalyani
B.Tech, Information Technology
1998 — 2002
Steinbeis Hochschule
MBA, Business Administration and Management, General
2009 — 2011
Skills
- Management Consulting
- R
- Business Analysis
- Requirements Analysis
- Java Enterprise Edition
- Enterprise Architecture
- Digital Strategy
- Business Intelligence
- Software Project Management
- IT Strategy
- Program Management
- Sdlc
- Strategic Data Analysis
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