Arnab Sinha

About Arnab Sinha

Project management and consulting experience in full cycle Implementation for the End…

Experience

1. Techno-functional ERP Consultant

   VitalEdge Technologies

   Sep 2022 — Present · IN

   Managed a $7.2M post–go-live customer portfolio across 12 enterprise clients in the agriculture, construction, and material handling sectors across the U.S, Canada, and ANZ, driving long-term customer value and retention.•Served as the primary single point of contact (SPOC), aligning internal teams with customer objectives to accelerate adoption, optimize outcomes, and ensure smooth production rollouts.•Led post–go-live success operations by proactively resolving critical issues, driving cross-functional collaboration, and consistently maintaining SLA performance above 90% to protect customer trust and satisfaction.•Configured and customized ERP modules including Procure-to-Pay (P2P), Order-to-Cash (O2C), Inventory Management, and CRM, ensuring solutions aligned with client business processes and were delivered within defined timelines and budgets.•Partnered with CSM to convert the feedback into ROI-driven upsell, cross-sell, and renewal strategies, generating $ 6M in incremental revenue.•Participated in product release management, contributing to BRD creation, functional testing, and UAT, while delivering training and enablement sessions to clients on newly introduced features and system enhancements.•Used Dynamics 365 CRM to track project performance and led QBRs, MBRs, and weekly reviews to ensure alignment and delivery excellence.•Developed LMS training materials and trained an AI engine using real business cases to enhance internal knowledge sharing.•Collaborated on companywide initiatives such as Hackathons to resolve system backlogs and reduce MTTR, resulting in improved customer sentiment and higher CSAT and NPS scores of above 8.5.•Mentored junior consultants, fostering professional growth, continuous learning, and consistent knowledge transfer within the team.