Arnab Karmakar
VCF Support Account Manager | Customer Advocate | Escalation Management | Relationship building | Proactive Support
- Role
- Support Account Manager (Vmware by Broadcom) at Broadcom
- Location
- Reston, VA, US
- LinkedIn followers
- 500 followers
About Arnab Karmakar
I am a support account manager working as a single point of contact for all things support, handling a mixed portfolio of customers. Broadcom\'s support team relies on expertise to bridge the gap between customers and technical teams as a Support Account Manager. The role includes managing support cases, proactive case handling, presenting case data, and advocating for customer success, particularly in VMware Cloud Foundation (VCF) environments. Collaboration with support engineers and managers ensures critical issues are resolved efficiently.
Experience
Support Account Manager (Vmware by Broadcom)
Aug 2024 — Present · Reston, VA, US
Primary point of contact for customers regarding all support-related inquiries, ensuring timely and effective communication. • Proactively managed support cases, advocating for customer needs while collaborating with technical support engineers. • Conducted weekly and bi-weekly meetings to present case data, fostering transparency and addressing open issues. • Developed root cause analysis documentation post-severity 1 incidents, enhancing service delivery and customer satisfaction.
Education
St.Xaviers Institution, Panihati, Kolkata
High School, Science(PCMB)
2012
HKBK Group of Institutions
BE - Bachelor of Engineering, Electrical and Electronics Engineering
2012 — 2016
Skills
- Microsoft Word
- Project Planning
- Microsoft Office
- Amazon Web Services (Aws)
- Microsoft Excel
- Powerpoint
- Electrical Drives
- Netapp 7 Mode Fas Series
- Ip Networking
- Research
- Electrical Engineering
- Windows Server
- Power Electronics
- Electrical Autocad 2d
- Netapp
- Basics of Python
- Storage Area Network (San)
- Basics of Aws
- Communication
- Cisco Mds San Switches
- Leadership
- Red Hat Linux
- Communication
- Engineering
- Strategic Planning
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