Arnab Chatterjee

Member of the Board of Advisors @Contact Centre Management Group Ccmg

Gurugram, HR, IN
MOBILE NUMBERS
+91 *********19

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WORK HISTORY

Feb 2021 — Present

Member of the Board of Advisors @Contact Centre Management Group Ccmg

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ZA

The Professional Body of the Contact Centre Industry of South Africa. Leader of skill based certification in the country.

EDUCATION

1998 — 2001

IMI Delhi

PGPM, Marketing and Finance

N/A

University Grants Commission (ugc)

Assistant professor, Business Administration and Management, General

1980 — 1993

Delhi Public School - R. K. Puram

Matriculate, Science

1993 — 1996

Delhi University

Bachelors Degree, Commerce

1993 — 1996

Institute of Hotel Management - Pusa (New Delhi)

Diploma in Hotel Management & Catering Technology, Hospitality Science Account Management and Customer Relationship Management

2011 — 2012

Harvard University

Advanced Management Program, Global Management

SKILLS

BpoOperations ManagementOutsourcingMisTeam ManagementService DeliveryVendor ManagementSlaCustomer SatisfactionPerformance ManagementProcess ImprovementBusiness DevelopmentLeadershipCrmManagementCall CentersSourcingResource ManagementBusiness StrategyOffshoringEmployee EngagementProcess ManagementTeam LeadershipChange ManagementBusiness ProcessTransition ManagementBusiness AnalysisBusiness TransformationAccount ManagementWorkforce ManagementProcess ExcellenceRecruitingTelecommunicationsProject PlanningBusiness Process Re-EngineeringTrainingOperational ExcellenceRelationship ManagementCross-Functional Team LeadershipStrategy

ABOUT ARNAB CHATTERJEE

A Professional with a Strategic Mindset and 28 plus years of leadership experience to drive people, clients and businesses to growth and prosperity. An Advisor and Consultant to companies and global boards & associations for Consultative Business Development, Service Operations Design, and Business transformationAn Educationist, teaching Design Thinking, Innovation Strategy, and Organizational Change with a leading B-school to nurture young minds and keep andragogy relevant A Mentor & Coach to several leaders helping them find their paths, impact performance and develop a growth mindset. MBA from IMI, New Delhi, Advanced Management from Harvard Publishing & IBMNET certified by UGC, India for Assistant Professor Garage Essentials - Design Thinking certified by IBM

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