Arnab Chatterjee
Capability Building | Board Advisory | Doctoral Research - Agile Talent Management, Sustainable Leadership Ethics and Intelligent Organisational Design
- Role
- Member of the Board of Advisors at Contact Centre Management Group Ccmg
- Location
- Gurugram, HR, IN
- LinkedIn followers
- 500 followers
About Arnab Chatterjee
A Professional with a Strategic Mindset and 28 plus years of leadership experience to drive people, clients and businesses to growth and prosperity. An Advisor and Consultant to companies and global boards & associations for Consultative Business Development, Service Operations Design, and Business transformationAn Educationist, teaching Design Thinking, Innovation Strategy, and Organizational Change with a leading B-school to nurture young minds and keep andragogy relevant A Mentor & Coach to several leaders helping them find their paths, impact performance and develop a growth mindset. MBA from IMI, New Delhi, Advanced Management from Harvard Publishing & IBMNET certified by UGC, India for Assistant Professor Garage Essentials - Design Thinking certified by IBM
Experience
Member of the Board of Advisors
Contact Centre Management Group Ccmg
Feb 2021 — Present · ZA
The Professional Body of the Contact Centre Industry of South Africa. Leader of skill based certification in the country.
Education
IMI Delhi
PGPM, Marketing and Finance
1998 — 2001
University Grants Commission (ugc)
Assistant professor, Business Administration and Management, General
Delhi Public School - R. K. Puram
Matriculate, Science
1980 — 1993
Delhi University
Bachelors Degree, Commerce
1993 — 1996
Institute of Hotel Management - Pusa (New Delhi)
Diploma in Hotel Management & Catering Technology, Hospitality Science Account Management and Customer Relationship Management
1993 — 1996
Harvard University
Advanced Management Program, Global Management
2011 — 2012
Skills
- Bpo
- Operations Management
- Outsourcing
- Mis
- Team Management
- Service Delivery
- Vendor Management
- Sla
- Customer Satisfaction
- Performance Management
- Process Improvement
- Business Development
- Leadership
- Crm
- Management
- Call Centers
- Sourcing
- Resource Management
- Business Strategy
- Offshoring
- Employee Engagement
- Process Management
- Team Leadership
- Change Management
- Business Process
- Transition Management
- Business Analysis
- Business Transformation
- Account Management
- Workforce Management
- Process Excellence
- Recruiting
- Telecommunications
- Project Planning
- Business Process Re-Engineering
- Training
- Operational Excellence
- Relationship Management
- Cross-Functional Team Leadership
- Strategy
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