Arnab Chakraborty
PMP | Manager at Amazon | AI/ML Data Operations | Lean Six sigma |
- Role
- Manager of Operations, Machine Learning at Amazon
- Location
- Hyderabad, TG, IN
- LinkedIn followers
- 500 followers
About Arnab Chakraborty
Strategic Operations program leader with 15+ years driving operational excellence, customer experience management, and process transformation across subscription-based and enterprise environments (Amazon, Genpact, Wipro). Career foundation in frontline CX operations for a UK telecom subscription business — managing customer lifecycle on SAP CRM, tracking NPS/CSAT, and building proactive onboarding programs that reduce churn risk. Evolved through Lean Six Sigma process optimization ($150K+ annual savings) and large-scale program leadership (100+ FTEs, 95% on-time delivery). PMP-certified Lean Six Sigma Green Belt proficient in Power BI, SQL, and Python, with proven ability to build KPI frameworks, drive operational cadences, and enable customer-facing teams to deliver consistent outcomes.
Experience
Manager of Operations, Machine Learning
May 2019 — Present · Hyderabad, IN
Education
Gauhati University
Bachelor's degree
Gauhati University, Guwahati
Bachelor's degree
Skills
- Leadership
- Microsoft Office
- Customer Service
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