Arnab Acharya

Experience

1. Information Technology Engineer

   UPL

   Oct 2024 — Present · Anklesvar, IN

   Desktop Support EngineerUPL Ltd.| GujaratAs a Desktop Support Engineer at UPL Ltd, I play a crucial role in maintaining the stability, security, and efficiency of IT operations across multiple business units. I am responsible for delivering prompt and effective technical support, ensuring business continuity and minimal downtime for end-users and critical systems.Key Responsibilities & Achievements:Incident Management: Efficiently handle end-to-end Incident Management through ServiceNow, managing and resolving P1, P2, and P3 tickets with strict adherence to SLA timelines and escalation protocols.Asset Management: Maintain accurate tracking and lifecycle management of IT assets using Sapphire to ensure compliance, accountability, and inventory control.Network Support: Perform advanced troubleshooting and resolution of switches and routers, including connectivity issues, IP configuration, and network performance optimization.Smart Logistics Support: Provide dedicated Truck-In/Truck-Out support for the SmartLogistics application, ensuring smooth operations for logistics and supply chain processes.CCTV & Security Systems: Deliver hands-on support for Hikvision and HikCentral surveillance systems, including camera configuration, monitoring, and issue resolution.Digital Analytics & Event Monitoring: Manage alarm and event monitoring in Digital Analytics platforms to enhance security, compliance, and incident response.Operating System & Imaging: Perform OS installation, system imaging, and software deployment to maintain a standardized and secure computing environment.End-User IT Support: Provide day-to-day desktop, laptop, and peripheral support including hardware/software troubleshooting, Office 365 support, and SharePoint management.Collaboration & Communication: Act as a liaison between users and technical teams, providing clear communication, technical guidance, and timely updates to ensure user satisfaction.

Education

• Betnoti college betnoti

  12, Bsc

• M.P.C (Auto) College, Baripada

  Bachelor of Commerce - BCom

• Sri satya sai vidhya vihar

  Science, Science

• GANDHI INSTITUTE FOR TECHNOLOGY[GIFT] , BHUBANESWAR

  Master of Computer Applications - MCA, Computer Science

  2019 — 2022