Faith Borst Armstrong
Sr Technology Manager @Data Recognition Corporation
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WORK HISTORY
Sr Technology Manager @Data Recognition Corporation
Maple Grove, MN, US
Senior Technology Manager with experience leading enterprise solution planning and delivery, including Oracle NetSuite ERP and SuiteCommerce implementations. Partner with business and technology stakeholders to establish a delivery structure, align priorities, and execute solutions that support organizational objectives.Bring a disciplined approach to cross-functional collaboration, leveraging expertise in agile delivery, customer engagement, and IT infrastructure management to improve operational efficiency and customer experience. Focused on driving measurable outcomes through strong governance, stakeholder alignment, and execution rigor. Enterprise Program & Delivery LeadershipProgram & Project Management · Enterprise Delivery Governance · Cross-Functional Leadership · Stakeholder & Executive Engagement · Risk & Issue Management · Roadmapping & Prioritization · Operating Cadence & ReportingERP & Enterprise SystemsOracle NetSuite ERP · SuiteCommerce · ERP Implementations · Enterprise Resource Planning (ERP) Cloud · Salesforce Administration · Learning Management Systems (LMS)Financial & Business OperationsBusiness Case Development · Budget & Financial Oversight · Statutory Accounting Principles (SAP) · International Financial Reporting Standards (IFRS) · Business Process ImprovementDevOps & DeliveryAgile Methodologies · Scrum · Agile Testing · DevOps · CI/CD Concepts · Jira · Jira Service Desk · Confluence · Issue & Defect ManagementCustomer Experience & Service OperationsCustomer Experience Management · Customer Journey Mapping · Service Design · SLAs & Escalation Management · Direct Client Engagement · B2B Client Delivery · Genesys CloudCommunicationStrategic Leadership · Executive Presentations · Clear & Influential Communication · Requirements Gathering & Analysis · Team Leadership & Mentorship · Change Enablement
EDUCATION
HarvardX
Leaders of Learning, Educational/Instructional Technology
Western Governors University
Bachelor of Science Business Administration, Information Technology Management, Information Technology
Western Governors University
Master of Education - MEd, Educational/Instructional Technology
Western Governors University
Master of Science - MS, Information Technology
ABOUT FAITH BORST ARMSTRONG
I’m a senior technology and delivery leader with a career built at the intersection of enterprise systems, fintech, and customer experience. Over the past decade, I’ve led complex initiatives spanning ERP modernization, digital commerce, fintech platforms, and large-scale service operations, partnering closely with executives, engineers, product leaders, and clients to turn strategy into execution.Currently, I serve as a Senior Technology Manager, leading the planning and delivery of enterprise solutions for initiatives such as Oracle NetSuite ERP and SuiteCommerce. I focus on establishing clear governance, aligning stakeholders, and driving disciplined execution across design, development, testing, and deployment. My approach emphasizes transparency, accountability, and outcomes that support long-term organizational priorities.Earlier in my career, I held leadership and delivery roles across fintech, DevOps, and professional services, including managing payment and banking technology initiatives, core processor integrations, API implementations, and regulated production environments. I’ve led high-performing teams, built Tier 2 service models, defined SLAs and escalation paths, and implemented metrics and dashboards that enable proactive decision-making and continuous improvement.What sets me apart is my ability to bridge the gap between business, technology, and people. I’m known for creating structure in complex environments, elevating teams through mentorship and clear expectations, and fostering cross-functional collaboration that improves both operational efficiency and customer experience.I’m motivated by work that scales, involves meaningful problem-solving, and delivers measurable value, especially in financial services, enterprise technology, and transformation-focused organizations.
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