Armin Ogorinac

Retention Account Specialist @Zillow

Chicago, IL, US

As a Retention Account Specialist, my primary role is to ensure customer satisfaction and loyalty by proactively addressing concerns, providing personalized solutions, and fostering strong relationships. I work closely with clients to understand their needs and resolve any issues that may impact their experience with the company. By analyzing customer feedback and behavior, I identify at-risk accounts and implement strategies to retain them, such as offering incentives or tailored support. My goal is to create positive, lasting impressions that encourage continued engagement with the company and contribute to overall customer retention rates.

Loyola University Chicago

Bachelor's degree

Oakton Community College

Associate of Arts - AA